Christmas Last Order Dates

・・PLEASE・ORDER・EARLY・・
LAST ORDER DATES BELOW

Shipping update - 14th December
We understand some people are experiencing delays in packages arriving via Royal Mail due to volumes going through the network. Unfortunately this is completely out of our hands. Items are arriving, they just might take a little longer. So we please ask you to be patient with the postal service and we truly hope your parcels arrive in good time.

・・PLEASE・ORDER・EARLY・・
KookyTwo last order dates for Christmas delivery** in accordance with Royal Mail guidelines. See our full shipping details and timeframes here.
ORDERS MUST BE PLACED BY DATES OUTLINED BELOW
TO ALLOW US TIME TO MAKE YOU ORDER AND CATCH THE
ROYAL MAIL LAST POSTING DATES** (PLEASE CONTACT US VIA CHAT IF YOU WOULD LIKE TO UPGRADE SHIPPING).
• UK - Royal Mail 2nd Class Tracked - Order by MIDNIGHT Monday 16th December*

• UK - Royal Mail 1st Class Tracked/Signed For  - Order by MIDNIGHT Wednesday 18th December*
(for us to send by the Royal Mail Christmas posting dates)

• Rest of World please shop via our ETSY store.

Orders received after these dates up to Midnight Sunday 22nd December will be made and shipped by end of Monday 23rd December, orders within these dates are not guaranteed to arrive by Christmas. Orders after these dates will be made and shipped when we re-open on Thursday 2nd January, see full details here.

*Dates are subject to change, dependant on Royal Mail and any strike action. We reserve the right to change cut-offs and disable Express Delivery at any time, and without warning.
**Orders placed by the last order dates outlined, will be dispatched as per Royal Mail's recommended last posting dates. Once they have left our studio, KookyTwo can not be held responsible if parcels do not arrive by these guaranteed Christmas delivery dates. Please order as early as possible to allow plenty of time for your parcel to arrive and do get in touch if you have concerns with delivery.

FESTIVE BREAK INFO
Our studio will be closing for a short period over Christmas & New Year, from Monday 23rd December, see full details here.

While we take our festive break, orders are welcome and those received from Midnight Sunday 22nd December to Wednesday 1st January, will be made and shipped once our studio re-opens on Thursday 2nd January, see here for full details.

Royal Mail does an amazing job to keep businesses running, but they can experience overwhelming demand and some deliveries can take approx 5 to 10 days LONGER to arrive. This is completely out of our hands.  Please feel free to contact us regarding any delivery queries. Thank you for shopping with our small business.

Jewellery is made to order, with orders being dispatched within 3-5 business days from order date.

Christmas returns / exchange policy: Orders received for the period 1st December to 31st December, we will allow exchanges / returns up to 15th January 2025, exclusions apply, such as  made to order / custom / personalised pieces, as per our policies found here.

Alternatively if you are looking for an instant gift, why not buy one of our gift vouchers, which are available instantly via email.

Click here for Gift Vouchers.

See here for Christmas / New Year Studio Times