BEFORE YOU ORDER

Most of our jewellery is especially made to order, by hand in our Hampshire studios.
All orders are shipped using Royal Mail TRACKED Services.

If you are looking for a speedier dispatch time, you can select "1st Class Tracked" or "1st Class signed for" as shipping upgrades at checkout - these are classed as priority orders with quicker processing times of 1-3 business days (PLUS shipping time).

Need an order urgently or by a specific date? Please get in touch via chat to discuss and we will do our absolute best to help!


ORDER PROCESSING TIMES:
• We process orders *Monday to Friday, excluding UK Bank Holidays.
• Orders have a 1-3 day or 2-5 day processing time from order date, depending on postage option selected. During busy periods please allow up to 7 business days.
• Royal Mail shipping times apply once order is processed and dispatched.
• We begin to process your order on the next working day of receiving your order. (Excludes weekends and UK public holidays).
• Most of our jewellery is made to order, and while working to the above timescales, we always aim to dispatch from our studio at the soonest opportunity.
• Once your order has left our studio, we’ll send you an email to let you know.
• Each order has a return to KookyTwo address should it not make it to you for any reason.
• Express deliveries are subject to customer confirming availability to receive order on a specified day. KookyTwo will make contact on receipt of order.

We ask you to double check all address info, we would hate to have to hold up delivery if we have not received all of the information needed.


UK Orders:
Order overs £40 qualify for FREE 2nd Class Tracked 48 Delivery, unless alternative shipping option has bee selected at time of placing your order. Other shipping upgrades are available, please select at time of placing your order.
International Orders:
If you are outside of the UK please shop with us via our Etsy shop here.

KookyTwo are not responsible for any delays once dispatched. We can only advise customers on the timescales given by Royal Mail.