Jewellery FAQs

SIZING:

How do I decide on length / size?
We have put together these mini sizing guides, to help you find the right size of the style of jewellery you're trying to purchase.

Necklace Guide
Bracelet Guide
Anklet Guide

Rings: as our rings are handmade, sizes can vary slightly. Please see our notes on sizing within each product description.

Do you offer different chain lengths and styles, or can I request a different length or size?
Yes we do and sometimes yes we can! One of our original missions when designed our collection, was to allow our customers to choose a chain style and length suited to them. Across many of our collections you will find a variety of different chain styles and lengths. If you can’t find what you are looking for then please get in touch and we will see what we can do to help.        

GIFTS & PACKAGING:

How will my item be packaged?
Jewellery is presented in our stylish white KookyTwo box or luxe black linen KookyTwo pouch, together with a jewellery care card. Details of package type are provided on each product item. 

Can I add a message to an order that is a gift?
Yes! To make it easier to send direct to recipient, we'd love to handwrite your short message on a little card to go inside. At checkout, leave your message, not forgetting to say who it's from!

Will my receipt be included within the package?
You're receipt is emailed direct to you - we do not include in the package, so we are doing our bit to help the planet, plus you don't need to worry about this if sending a gift!

MATERIALS:

What is your jewellery made of?

We only use high quality materials.
All our jewellery is made from sterling silver, gold fill, rose gold fill or vermeil. We combine with Swarovski elements, semi-precious gemstones, coloured beads, faux suede, leather and fabric elastic.

What type of gold do you use:
We use 14K Gold filled and Gold vermeil. Details of material used for a specific piece can be found on each item.

14K Gold filled jewellery has 100+ times more gold than gold plated. Made of a solid layer of gold that has been heat and pressure bonded to a base metal. It has the look and feel of real gold, but is more affordable. Treated with care, gold filled items should stay bright and gold, lasting a lifetime.

Gold Vermeil is sterling silver that has been gold-plated with a thicker coating, often as much as 50% thicker than a traditional gold-plated piece. Created to last.

Semi-Precious Stones are natural and unique, each varies slightly in size, shade and colour. They may also contain natural inclusions, adding a unique character to each of the stones.

Swarovski Pearls & Crystals come in many different forms, with a mix of subtle and vibrant colours, which may vary slightly due to nature of the crystals effect, pearls and monitor settings.

STORAGE & CLEANING:

How do I look after and store my jewellery?
Click here for our jewellery care page.

My jewellery is starting to tarnish and get dirty. What is the best way of cleaning it?
Silver and gold metals will tarnish over time. This process is natural, however if not cared for properly and depending on our daily activities, this may speed this up. We suggest using a good quality jewellery polishing cloth to remove dirt and tarnishing, and to clean regularly.

PERSONLISED & DISC STAMPING:

How are the discs stamped?
We personally hand stamp our disc, using metal punches. They are not machine engraved and due to this process each letter/number/symbol may not be perfectly aligned and straight, there may be slight variations in depth and spacing. This adds to the unique and personal charm to every piece, and is not classed as a fault.

Can I stamp on both sides of the discs?
We are only able to stamp on one side as the imprint shows slightly on the back.

If I have a personalisation idea can I contact you?
Absolutely, we love to hear your ideas. Get in touch here and we will see what we can do to help!

BESPOKE REQUESTS:

Do you create bespoke jewellery to order?
Yes, depending on request! We love to get ideas from our customers and we would love to discuss any ideas you might have and work with you to see if we can come up with what you are looking for. Get in touch here and we will see what we can do to help!