Jewellery FAQs


SIZING:

How do I decide on length / size?

Necklaces: measure a necklace from your own collection, on a ruler. When layering necklaces: We suggest choosing a 3 or 4 cm (1.5") length difference between each necklace. Add our extender if unsure or to allow you to adjust the length depending on your outfit. 
Bracelets: measure your wrist circumference and we recommend adding 1.5 cm (half an inch) for comfort. 
Anklets: measure your ankle circumference around your ankle bone. Select size depending on whether you would like a loser fit or a more snug fit above your ankle bone.
Rings: as our rings are handmade, sizes can vary slightly. Please see our notes on sizing within the item description.

Do you offer different chain lengths and styles, or can I request a different length or size?
Yes we do and sometimes yes we can! One of our original missions when designed our collection, was to allow our customers to choose a chain style and length suited to them. Across many of our collections you will find a variety of different chain styles and lengths. If you can’t find what you are looking for then please get in touch and we will see what we can do to help.
                                                                                                                               

GIFTS & PACKAGING:

How will my item be packaged?
Jewellery is presented in our stylish white KookyTwo box or luxe black linen KookyTwo pouch, together with care card. Details of package type are provided on each product item.

Can I add a message to an order that is a gift?
Yes! We would love to help in making someone’s day. When adding to basket, add your message in the special instructions section when you place your order. We will then carefully handwrite message on a card and include within the package.
                                                                                                                                


MATERIALS:

What is your jewellery made of?
We only use high quality materials.
All our jewellery is made from sterling silver, gold fill, rose gold fill or vermeil. We combine with Swarovski elements, semi-precious gemstones, coloured beads, faux suede, leather and fabric elastic.

What type of gold do you use:
We use 14K Gold filled and Gold vermeil. Details of material used for a specific piece can be found on each item.

14K Gold filled jewellery has 100+ times more gold than gold plated. Made of a solid layer of gold that has been heat and pressure bonded to a base metal. It has the look and feel of real gold, but is more affordable. Treated with care, gold filled items should stay bright and gold, lasting a lifetime.

Gold Vermeil is sterling silver that has been gold-plated with a thicker coating, often as much as 50% thicker than a traditional gold-plated piece. Created to last.

How do I look after and store my jewellery?
Click here for our jewellery care page.
                                                                                                                                

PERSONLISED & DISC STAMPING:

How are the discs stamped?
We personally hand stamp our disc, using metal punches. They are not machine engraved and due to this process each letter/number/symbol may not be perfectly aligned and straight, there may be slight variations in depth and spacing. This adds to the unique and personal charm to every piece, and is not classed as a fault.

Can I stamp on both sides of the discs?
We are only able to stamp on one side as the imprint shows slightly on the back.

If I have a personalisation idea can I contact you?
Absolutely, we love to hear your ideas. Get in touch here and we will see what we can do to help!

                                                                                                                               

BESPOKE REQUESTS:

Do you create bespoke jewellery to order?
Yes, depending on request! We love to get ideas from our customers and we would love to discuss any ideas you might have and work with you to see if we can come up with what you are looking for.