Delivery


We send our items Worldwide. All items are sent via Royal Mail, from our UK studio.

All UK orders are shipped with FREE 2nd class delivery as standard. Orders over £65 will be shipped for FREE with 1st class signed for delivery.
International orders have a standard delivery charge, with orders over £75 delivered free. 

    STUDIO PROCESSING TIMES:

    • We process orders Monday to Friday, excluding UK Bank Holidays.
    • Processing time is 1-3 working days of receiving your order. (Excludes weekends and UK public holidays).
    • Our jewellery is made to order, and while working to the above timescales, we always aim to dispatch from our studio, as soon as possible.
    • If you require an order urgently, please contact us here to discuss, and we will do our best to help.
    • Timings are based on you placing your order by 2pm on any given week day.
    • Once your order has left our studio, we’ll send you an email to let you know.
    PROCESSING CUT-OFF TIMES:
    • Orders placed after 2pm, Monday to Friday, will begin their processing journey the next working day.
    • Orders placed on weekends will begin their processing journey the following Monday.
    • Once your order has been processed, the item is dispatched and delivery times are outlined below.

    DELIVERY OPTIONS:

    • Here are our prices for postage and estimated delivery times, once your order has been processed (Processing time: 1-3 days).
    • Timescales are intended as a guide only, once your order leaves our studio, it's in the trusted hands of Royal Mail.
    UK:
    Standard 2nd Class 2-3 working days FREE
    Standard 1st Class 1-2 working days £1.50
    Signed for 1st Class 1-2 working days £2.00

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    Express Weekday Delivery*

     
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    Next working day express
    Order before 12pm for next working day delivery.
    Orders received after 12pm on a Thursday will be scheduled for express delivery the following Monday. Saturday delivery option available.
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    £7.95

    Saturday Express Delivery*

    Order before 12pm Friday £10.95
    * Important: Express delivery is subject to customer confirming availability to receive order on a specified day. KookyTwo will email customer at time of order. Item will not be dispatched until customer has confirmed. KookyTwo cannot be held responsible for returned packages if customer is not available to receive via express delivery service.
    Europe:
    Standard Delivery 3-7 working days £4.00
    Tracked & Signed for Delivery 3-7 working days £8.00
    Orders over £75 3-7 working days FREE
    Rest of World:
    Standard Delivery 4-16 working days £5.00
    Tracked & Signed for Delivery 4-16 working days £9.00
    Orders over £75 4-16 working days FREE

    INTERNATIONAL CUSTOMERS - PLEASE NOTE:

    • Buyers are responsible for any customs charges and import duties/taxes that may apply. We are not responsible for delays due to customs.
    • Please check with your local custom’s office for more information. These charges are regulated by International law and are strictly enforced in some countries.

    HELP! ORDER SHIPPED, BUT NOT YET RECEIVED:

    • In the unlikely event an item does not arrive within the delivery timeframes, we'll do everything we can to help. Please contact us at the soonest opportunity.
    Please note: Replacements or refunds will be dealt with after 4 weeks have passed from shipping date. This allows time for postal delays or items being returned to our return address via the postal system.