Delivery


NEW: All orders are shipped using Royal Mail TRACKED Services.

Please see Royal Mail website for most up to date information. RoyalMail latest.

All items are sent via Royal Mail, from our Hampshire, UK studio. You will receive an email confirmation as soon as your order has been dispatched. See here for key information before placing your order.


If you have selected LOCAL PICK-UP we will be in touch with collection details once your order is ready.


Our jewellery is especially made to order, by hand in our Hampshire studios.

We begin to make your order the following business day* after we receive it. We aim for orders to be dispatched within 2-5 business days from order date, for our standard delivery options. If selecting TRACKED24 these orders will be prioritised with 2-3 business day dispatch.

Once dispatched estimated delivery times apply from dispatch date, not from order date. Please see delivery timeframes below.

*Delivery schedules do not include weekends/public holidays.
Production days are Monday-Friday*.


Select from tracked delivery options when at checkout.

All UK orders over £40 are shipped for FREE with Royal Mail TRACKED delivery.

IF YOU ARE TRYING TO PURCHASE FROM OUTSIDE OF THE UK - PLEASE SHOP WITH US VIA OUR ETSY PAGE HERE

SHIPPING ADDRESS: Please enter correctly. We are not responsible for lost orders due to errors with address details. Charges will apply to re-send item returned.


STUDIO PROCESSING TIMES:

1. Jewellery is especially hand-made to order and packaged by us.
2. We begin to make your order the following business day after you place your order.*
3. Orders are shipped within 2-5 or 2-3 business days.
4. Additional shipping time applies once order is dispatched. Please allow a possible 1-2 weeks from placing your order to when you receive your lovely jewellery.
4. While working to the above timescales, we always aim to dispatch from our studio, as soon as possible.
5. We process orders Monday to Friday, excluding UK Bank Holidays.
6. If you require an order urgently, please contact us here to discuss, and we will do our best to help.
7. Once your order has left our studio, we’ll send you an email to let you know.
8. Orders placed during sales or promotional periods will be dispatched within 5-7 business days.

    *production days are Monday-Friday*

    PROCESSING CUT-OFF TIMES:
    1. Orders placed Monday to Friday, will begin their processing journey the next business day.
    2. Orders placed on weekends will begin their processing journey the following Monday.
    3. Once your order has been processed, the item is dispatched and delivery times are outlined below.
      DELIVERY OPTIONS & ESTIMATED SHIPPING TIMES:
      Here are our prices for postage and estimated delivery times, once your order has been made and dispatched. Delivery schedules do not included weekends.

      Timescales are intended as a guide only, once your order leaves our studio, it's in the trusted hands of Royal Mail.
      UK DELIVERY: Prices shown at checkout
      Signed for 1st Class -> 1-2 Working Days
      Royal Mail Tracked 48® - Tracked to delivery point -> 2-3 Working Days
      Royal Mail Tracked 24® - Tracked to delivery point -> 1-2 Working Days
      Guaranteed Express Weekday or Saturday Delivery -> Please contact us to discuss

      REST OF WORLD:

      IF YOU ARE TRYING TO PURCHASE FROM OUTSIDE OF THE UK - PLEASE SHOP WITH US VIA OUR ETSY PAGE HERE

       
      If you require express delivery please get in touch. Note this is subject to customer confirming availability to receive order on a specified day. KookyTwo will email customer at time of order. Item will not be dispatched until customer has confirmed. KookyTwo cannot be held responsible for returned packages if customer is not available to receive via express delivery service.

      HELP! ORDER SHIPPED, BUT NOT YET RECEIVED:
      In the unlikely event an item does not arrive within the delivery timeframes, we'll do everything we can to help. Please contact us at the soonest opportunity.
        Please note: Replacements or refunds will be dealt with as follows:
        UK: Once 30 working days has passed from shipping date.