KookyTwo Custom Order

Regular Price
£2.00
Sale Price
£2.00
Regular Price
Sold Out
Unit Price
per 
Custom Request Type: CUSTOM2
CUSTOM DETAILS: ADD DETAILS IN BASKET
CUSTOM2
Quantity
- +

If you have discussed a custom request or would like to discuss a bespoke or custom request with KookyTwo, we will ask you to use this listing and select the correct option.

When checking out, in the cart notes section please leave clear instructions/details as discussed with us regarding what we've agreed to do.

This item must only be added to cart after agreement from KookyTwo has been given.

    SUMMERY FOR USE OF CUSTOM ORDER REQUEST:
    + Contact KookyTwo via Facebook Pages, Message us or contact us page with details of your request
    KookyTwo will review request and respond within 24 hours
    + Agreement from KookyTwo is required before adding this listing to your basket
    + Please add full details of requirement to cart notes area
    + Once order is received KookyTwo will work on request as agreed

    If you have discussed a custom request or would like to discuss a bespoke or custom request with KookyTwo, we will ask you to use this listing and select the correct option.

    When checking out, in the cart notes section please leave clear instructions/details as discussed with us regarding what we've agreed to do.

    This item must only be added to cart after agreement from KookyTwo has been given.

      SUMMERY FOR USE OF CUSTOM ORDER REQUEST:
      + Contact KookyTwo via Facebook Pages, Message us or contact us page with details of your request
      KookyTwo will review request and respond within 24 hours
      + Agreement from KookyTwo is required before adding this listing to your basket
      + Please add full details of requirement to cart notes area
      + Once order is received KookyTwo will work on request as agreed

      Here at KookyTwo our customers are very important to us, and we want you to be 100% happy with your new jewellery. If for any reason you are not satisfied, we will do everything we can to help.

      KookyTwo pieces come with a 6 month warranty from the date of purchase. The warranty does not cover accidental damage or breakage. Please see details below regarding repairs or restringing of bracelets/rings.

      NO RETURNS on items that are at SALE price and/or part of our OUTLET collection

      NEW ORDER: RETURN / EXCHANGE:

      We guarantee the quality and craftsmanship of our work and want you to be 100% satisfied with your new purchase. We accept returns on unworn, non-personalised/custom pieces,  and we'll happily offer you a refund or exchange - no quibbles, no fuss.  All we ask is that the item is returned to us unworn, in its original packaging and fit for resale.

      Due to the nature of some items, we are unable to accept returns. Please see details below:

      • Personalised items (unless we’ve made a mistake!)
      • Custom items (unless we’ve made a mistake!)
      • Earrings / Pierced Items (hygiene reasons)
      • Items on sale
      • Charity items
      • Services that we have fulfilled

      For an item to be accepted for return, the item must be:

      • Unworn, in original condition and packaging.
      • Return to be made within 14 days of purchase.

      Please follow the instruction below, should you wish to make a return / exchange:

      • Contact us here within 7 days of receiving your order, explaining the reason for the return and if you would like to exchange or receive a refund.
      • Within 24-48 hours of request, we will respond with details of next steps.
      • Buyers are responsible for return postage costs.
      • Return using a tracked postage service and keep proof of sending.
      • Once we receive the item back, we will refund or exchange, as agreed.
      • KookyTwo are not responsible for return/exchange items not received in perfect condition.
      • EXCHANGES: Additional charges may apply, depending on the nature of the exchange. We will advise when you contact us.
      • RINGS: As we do not always stock all sizes, we will notify you if size is not available and do our best to help.
      NEW ORDER: ITEM SIZE IS NOT SUITABLE:
      • As noted on our FAQ’s we recommend checking the size/length of jewellery before ordering. See here.
      • If your lovely jewellery does not fit well, contact us here within 7 days of receiving your order, explaining the size concern and if you would like to exchange for correct size or receive a refund.
      • If we are required to re-make an item from new, due to size, such as for stretch bracelets, stretch rings and anklets, an additional charge will apply. We will advise when you contact us.
      • On receipt of request, we will confirm return address.
      • Return to be made within 14 days of purchase.
      • We advise returning via a "tracked or signed for" postage service.
      • As soon as we receive the item back, we will refund or exchange it, as agreed.
      • KookyTwo are not responsible for return/exchange items not received in perfect condition.

      ORDER ARRIVED DAMAGED OR IS INCORRECT:

      Please get in touch with us here and we will assist in finding the right solution. We'd hate to think you were unhappy and we'll do all we can to help. If damaged, please send us a photo of the damage.  Once a solution has been agreed to, we will take the appropriate action.

      MY LOVELY JEWELLERY IS FAULTY OR HAS BROKEN WHILE WEARING:

      We pride ourselves on using high quality products, however, we appreciate accidental damage/breakage can happen with delicate and lovely jewellery. Items covered under the warranty are repaired free of charge. Items out of warranty can be repaired for a small fee. Therefore, should you experience a breakage while wearing or any other issue with your jewellery please contact us here, with a photo of the jewellery. We will then work with you for the best possible solution.

      MY LOVELY BRACELET OR RING HAS STRETCHED:

      All our stretch bracelets and rings are handmade using strong durable jewellery elastic. Through a love of wearing your bracelets, over time they can stretch. We will happily restring bracelets/rings for you, which will incur a small charge per item (plus P&P). To go ahead with this service, please contact us here.

      RETURN / EXCHANGE / REPAIR POLICY NOTES:

      • KookyTwo offer a 6 month warranty on all products. The warranty does not cover general wear-and-tear on parts such as fabric elastic, leather or waxed cotton. Warranty is invalid in the event of third-party repairs and careless handling.
      • Please note the jewellery care instructions included with your purchase.
      • We are not able to refund original postage costs, for customer requested returns or exchanges. (Including when a return is requested due to shipping delays, as a result of postal company delays / strikes)
      • We are not able to refund return postage costs, except where wrong item is received OR item was damaged on arrival.
      • KookyTwo can not be held responsible for items lost when returned. The items remain your responsibility until it reaches us.
      • Please allow 5-6 days from the day we receive your return for us to process refunds / repairs / exchanges. (During busy periods this could be longer and we will notify you)
      • Exchanges: An additional postage charge will apply to resend an item.
      • Exchanges: An additional charge will apply for items which are to be completely re-made due to size, such as stretch bracelets, stretch rings and anklets.
      • Exchanges: An additional charge or refund will apply, depending on the nature of an exchange.
      • Repairs: Those outside of our 6 month warranty policy, will need to be processed via our maintenance service, please email us to agree on level of service to select, postage charges may apply.

        We love hearing your feedback – all types – at KookyTwo we are always looking to be the best we can!

        Our jewellery is especially made to order, by hand in our Hampshire studios.

        If you are looking for an express dispatch time, you can select "Tracked24" or "1st Class signed for" as shipping upgrades at checkout - these are classed as priority orders with quicker processing times of 2-3 business days (PLUS shipping time).

        If you need an order by a specific date, please get in touch to discuss.


        We begin to make your order the following business day (Monday to Friday, excluding Bank Holidays) after we receive it. We aim for orders to be dispatched within 2-5 or 2-3 business days from order date (depending on shipping requested), during busy periods please allow up to 7 business days.

        Need an order urgently? Please message us to let us know when you need it by and we will do out absolute best to help!
        All items are sent via Royal Mail using a TRACKED service, and are dispatched from our UK studio.

        Delivery - UK Orders
        Once dispatched estimated delivery times apply from dispatch date, not from order date.

        Order overs £40 qualify for FREE Tracked48 Delivery, unless alternative shipping option has bee selected at time of placing your order. Other shipping upgrades are available, please select at time of placing your order.
        International Orders
        If you are outside of the UK please shop with us via our Etsy shop here.

        KookyTwo are not responsible for any delays once dispatched. We can only advise customers on the timescales given by Royal Mail.
        It's important to remember we are all gorgeous and unique, and that different jewellery styles will hang differently on each of us. We have put together these mini guides, to help you find the right size of the style of jewellery you're trying to purchase, for you or if you are looking to buy a gift for someone.
        Necklace Size Guide Bracelet Size Guide Anklet Size Guide Ring Size Guide
        We hope this is helpful, and if after reading you're still unsure, please do get in touch with us here, as we would be more than happy to help you.
        We love to offer choice for self expression, and really hope you find something you'll love to wear or love to give.

        Customer Reviews

        Based on 6 reviews
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        S
        Sian Huxley
        5* service

        Fabulous service from Kooky Two.
        Gorgeous jewellery
        Beautifully packaged
        Speedy delivery
        5⭐️
        Thank you Kooky Two for always being the best x x

        D
        Debbie Collins
        18th birthday gift

        Amazing customer service changed my mind on a bespoke piece and Clare did an amazing job. Arrived in plenty of time for party.

        I
        Ingrid Mccann
        Stunning Ring

        Quality product fast delivery and excellent customer service the ring is beautiful and goes with my bracelet. Thanku so much Kookytwo😀

        A
        Anonymous
        Lovely gift!

        Great service 👍🏻
        Lovely gift = happy wife = happy life 😃

        N
        Naomi
        Beautiful items, great service!

        I have a few pieces from KookyTwo and they are lovely. The products are well made, great value and the company have really good communications. My questions were answered really promptly, and items arrived quickly too. Love supporting small businesses like this…