KookyTwo Exchange or Rework Request
Here at KookyTwo our customers are very important to us, and we want you to be 100% happy with your new jewellery. With new purchases, we appreciate at times there might be a need to exchange an item or request a different length or size. All we ask is that you get in touch with us within 14 days of purchase.
Depending on the type of request, charges will apply for the exchange or rework (plus P&P).
Please get in touch via our chat or contact us here to discuss the service required. We will then advise accordingly on which option to select.
This item must only be added to basket after agreement from KookyTwo has been given.
SUMMARY FOR USE OF SPECIAL DELIVERY REQUEST:
+ Contact KookyTwo to agree on next steps
+ KookyTwo will review request and respond within 24 hours
+ Agreement from KookyTwo is required before adding to your basket
+ Please add full details of requirement to notes area with clear instructions/details as discussed with us regarding what we've agreed to do. (Eg. exchange/different length etc)
+ Once order is received KookyTwo will work on request as agreed
+ Jewellery returned for exchange / rework is done so at the customers own risk, and we always recommend obtaining proof of postage or sending via a tracked service.
Here at KookyTwo our customers are very important to us, and we want you to be 100% happy with your new jewellery. With new purchases, we appreciate at times there might be a need to exchange an item or request a different length or size. All we ask is that you get in touch with us within 14 days of purchase.
Depending on the type of request, charges will apply for the exchange or rework (plus P&P).
Please get in touch via our chat or contact us here to discuss the service required. We will then advise accordingly on which option to select.
This item must only be added to basket after agreement from KookyTwo has been given.
SUMMARY FOR USE OF SPECIAL DELIVERY REQUEST:
+ Contact KookyTwo to agree on next steps
+ KookyTwo will review request and respond within 24 hours
+ Agreement from KookyTwo is required before adding to your basket
+ Please add full details of requirement to notes area with clear instructions/details as discussed with us regarding what we've agreed to do. (Eg. exchange/different length etc)
+ Once order is received KookyTwo will work on request as agreed
+ Jewellery returned for exchange / rework is done so at the customers own risk, and we always recommend obtaining proof of postage or sending via a tracked service.
AUGUST 2024 UPDATE: Orders received from the 1st August to the 30th August will be made and dispatched from Monday 2nd September. See here for our summer studio update.
If you need an order by a specific date, please get in touch to discuss.
Our jewellery is especially made to order, by hand in our Hampshire studios.
We begin to make your order the following business day (Monday to Friday, excluding Bank Holidays) after we receive it. We aim for orders to be dispatched within 2 to 5 or 2-3 business days from order date, during busy periods please allow up to 7 business days.
Should your jewellery suffer a breakage, we are committed to ensuring a satisfactory resolution is found.
The warranty does not cover accidental damage, breakage, tarnished items, general wear and tear, stretched items or lost and stolen items.
Please see here for details regarding returns, breakages, repairs or restringing of bracelets/rings. You may also contact us here.
Head to our Jewellery Care and Jewellery FAQs page for more advice.
