Delivery - OLD - DNU

+ P R O C E S S I N G + S H I P P I N G + I N F O +

We send our items Worldwide. All items are sent via Royal Mail, from our UK studio.

Please see Royal Mail website for most up to date information.

+ All our jewellery is especially made to order. It's processing journey begins on the next working day after receiving an order, with a production to dispatch time of 1 to 3 business days. Please see processing and delivery timeframes below.

All UK orders over £20 are shipped for FREE with Royal Mail 2nd class delivery as standard. Orders over £65 are shipped for FREE with Royal Mail 1st class signed for delivery.

International orders have a standard delivery charge. Orders over £80 are shipped for FREE with Royal Mail tracked shipping.

STUDIO PROCESSING TIMES:

1. All our jewellery is especially hand-made on receipt of order
2. Processing time is 1-3 working days, from the next working day after receipt of an order. (Excludes weekends and UK public holidays). With the addition of shipping timescales, please allow a possible 1-2 weeks from placing your order to when you receive your lovely jewellery.
3. While working to the above timescales, we always aim to dispatch from our studio, as soon as possible.
4. We process orders Monday to Friday, excluding UK Bank Holidays.
5. If you require an order urgently, please contact us here to discuss, and we will do our best to help.
6. Once your order has left our studio, we’ll send you an email to let you know.
7. Orders placed during sales or promotional periods will have a 5-7 day processing time.

PROCESSING CUT-OFF TIMES:

1. Orders placed Monday to Friday, will begin their processing journey the next working day.
2. Orders placed on weekends will begin their processing journey the following Monday.
3. Once your order has been processed, the item is dispatched and delivery times are outlined below.

DELIVERY OPTIONS:
1. Here are our prices for postage and estimated delivery times, once your order has been processed (Processing time: 1-3 working days).
2. Timescales are intended as a guide only, once your order leaves our studio, it's in the trusted hands of Royal Mail.

UK:
Basingstoke Area - Collection to be agreed with customer, based on production times. If selected in error by customer, default is 2nd class delivery.		FREE
Standard 2nd Class (Under £20)	2-3 Working days	£1.00
Standard 2nd Class (Over £20)	2-3 working days	FREE
Standard 1st Class	1-2 working days	£1.50
Signed for 1st Class (Under £75)	1-2 working days	£2.00
Signed for 1st Class (Over £75)	1-2 Working days	FREE
------ Express Weekday Delivery* ------	------ Next working day express Order before 12pm for next working day delivery. Orders received after 12pm on a Thursday will be scheduled for express delivery the following Monday. Saturday delivery option available. ------	£7.95
Saturday Express Delivery*	Order before 12pm Friday	£10.95

* Important: Express delivery is subject to customer confirming availability to receive order on a specified day. KookyTwo will email customer at time of order. Item will not be dispatched until customer has confirmed. KookyTwo cannot be held responsible for returned packages if customer is not available to receive via express delivery service.

Europe:
Standard Delivery	3-7 working days	£4.00
Tracked & Signed for Delivery (Under £80)	3-7 working days	£8.00
Tracked & Signed for Delivery (Over £80)	3-7 working days	FREE

Rest of World:
Standard Delivery	4-16 working days	£5.00
Tracked & Signed for Delivery (Under £80)	4-16 working days	£9.00
Tracked & Signed for Delivery (Over £80)	4-16 working days	FREE

INTERNATIONAL CUSTOMERS - PLEASE NOTE:

1. Buyers are responsible for any customs charges and import duties/taxes that may apply. We are not responsible for delays due to customs.
2. Please check with your local custom’s office for more information. These charges are regulated by International law and are strictly enforced in some countries.

HELP! ORDER SHIPPED, BUT NOT YET RECEIVED:

In the unlikely event an item does not arrive within the delivery timeframes, we'll do everything we can to help. Please contact us at the soonest opportunity.

Please note: Replacements or refunds will be dealt with after 4 weeks have passed from shipping date. This allows time for postal delays or items being returned to our return address via the postal system.