UPDATE SATURDAY 19TH DECEMBER
We're happy to confirm all orders received up to our Christmas last order date of 17th December have been made and sent via Royal Mail.
Please be aware the Royal Mail are working around the clock to get orders to you.
Please head to Royal Mail
service update page for the latest information on current service levels.
We thank you for shopping with us and truly hope your parcels arrive very soon.
Orders received from 18th December up to Midnight 20th December will be made and shipped by 23rd December. (Not guaranteed for Christmas)
Orders received from Monday 21st December will be made and shipped once our studios re-open on Monday 4th January, see here
for full details.
KookyTwo last order dates for Christmas delivery* in accordance with Royal Mail guidelines.
Updated 16th December: Due to the high demand on the Royal Mail this year, we can no longer guarantee parcels will arrive by the guaranteed Christmas delivery dates. We are doing everything we can to make orders as quick as possible to send out, however the Royal Mail have advised their are some lengthy delays in some areas. Please contact us if you need an item urgently so we can look at paid for alternatives for you.UNTIL SUNDAY 20TH DECEMBER 2020 WE HAVE THE FOLLOWING SHIPPING UPGRADES RUNNING (FULL DETAILS HERE):
- UK - FREE Royal Mail First Class as standard on all orders
- INTERNATIONAL - UPGRADE to Tracked & Signed for the cost of standard delivery
ORDERS MUST BE PLACED BY MIDNIGHT
ON THE DATES OUTLINED BELOW
TO ALLOW US TIME TO MAKE YOU ORDER AND CATCH THE
ROYAL MAIL LAST GUARANTEED DELIVERY DATES (As at 16th Dec: We can no longer guarantee this, see above)
• UK - Royal Mail First Class - Thursday 17th December
• UK - Royal Mail 1st Class Tracked & Signed for - Thursday 17th December
• USA - Wednesday 9th December
• Ireland, France, Belgium, Luxembourg - Wednesday 16th December
• Rest of Western Europe – Monday 14th December
• Australia and New Zealand - Wednesday 2nd December
• Rest of World – Wednesday 2nd December
Orders received after these dates will be made and shipped as normal, and are not guaratneed to arrive by Christmas.
Our studio will be closing for a short period over Christmas & New Year, from Tuesday 22nd December, see full details here.
Due to the ongoing COVID-19 pandemic DELIVERIES ARE SUBJECT TO SIGNIFICANT DELAYS. Royal Mail is doing an amazing job to keep businesses running, but is currently experiencing overwhelming demand and some deliveries are taking approx 5 to 10 days LONGER to arrive. This is completely out of our hands at this very unusual time. Please feel free to contact us regarding any delivery queries. Thank you for shopping with our small business.
* Orders placed by the above dates will be dispatched before Royal Mail's recommended last posting dates, but Christmas delivery cannot be guaranteed (excluding Special Delivery, UK). Please order as early as possible to allow plenty of time for your parcel to arrive.
Jewellery is made to order and production times vary between 1 to 3 business days of receiving your order.
Christmas returns / exchange policy:
Orders received for the period 1st December to 31st December, we will allow exchanges / returns up to 31st January, as per our policies found here
Alternatively if you are looking for an instant gift, why not buy one of our gift vouchers, which are available instantly via email.
Click here for Gift Vouchers.
for Christmas / New Year Studio Times